Ashford University
Reviews and Complaints
Reviews Chart
$600K
CLAIMED LOSSES
113
TOTAL REVIEWS
53.6K
PAGE VIEWS
1
ISSUE RESOLVED
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Verified Reviewer
If I could give this university a 0 I would I will never attend Ashford University again I went there in 2008 and loved it I thought it was a great university and went to lots of other universities and had the same experience with all of them except for Ashford for...
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ID
Location
Chicago, Illinois
Ashford University - To see amount of Grantni qualify for
No answer receive no answer.
ID
Ashford University - Unofficial transcript
I need my student I’d and username to log in. I need a copy of my transcript
ID
Ashford University - To order my transcripts
I would like to order transcripts, my diploma. Not sure how to go about doing this I took all online courses graduation was in 2011. Any help would be much appreciated. My phone number 678-315-2779 or email is HEMMIS1@Outlook.com. I appreciate your time and patience with this matter. Noreen Hemmis
ID
Location
Dawsonville, Georgia
Preferred solution
Deliver product or service ordered
Ashford University - Unofficial Transcripts.
Hey. I went to this school a while back and I recently switched to strayer. They asked me to reach out to get my unofficial transcripts. They need it for financial aid. ty
ID
Location
Augusta, Georgia
Ashford University - Deceptive Practice
I enrolled in 2/2015, was told all my tuition and books would be covered by my student loans. Later in the year, I was told I had to take a class and needed to pay for the book in that class. The book was $125.00. I called my student advisor and his manager and was told the class could be pushed back to sometime later in my curriculum, which was fine. Anyway, I decided to leave Ashford in October of that same year. Now Ashford is saying I owe them $1200, but I can't get anyone to tell me why I owe that expense. I have called my student advisor who refer me to financial support. No response. Now I can't get my transcript because they say I still owe them money. I didn't attend there a whole year, and they say I owe them monies. I transferred to another University, and need that transcript with those credits to get my degree. Do not enroll here....find another school.
2 comments
ID
Cons
- Over priced
- Misleading
- About the cost of how much it cost to attend the university
Reason of review
Tuition issues
Loss
$1200
Preferred solution
Let the company propose a solution
Ashford University - Horrible Customer Service
This school will tell you anything to get you enrolled, even if it is lies! My husband started the process of transferring his GI bill to me (He is Active duty AirForce), and this was the first time we had used it so didnt know too much on how it worked. When calling the school to find out more about the classes, I told my advisor about the transfer and she informed me that all I need was the Certificte of Transfer and I will be fine. I stated that I didnt know how long that wiuld take and she told me that she has NEVER seen it take longer than 30 days. I then asked what would happen if it took longer than 30 days and she replied that an extension would be made and reassured me that I qould not be responsible paying for these classes because the Bill would cover it. I signed up for two classes that cost $1500 total. I Started the classes in March of 2017 I believe. Long story short, the certificate didnt get transferd until Aug od that year, and i ended up owing. I emailed and had them listen to the recordings of her promising me that I would not be responsible. I disputed it. No billing, no collections until Aug of 2019!!! I took these classes in 2017! I get an email stating that I owed and instead of paying it all I asked if there was a payment plan. She responded that I had to go through my student portal to do that. Mind you I hadnt signed in for 2 years so I didnt remember my username or password. The same day that email was sent I was sent to collections! I am currently paying a debt collector and annoyed that they didnt even give me the opportunity to work an arrangement out. Horrible communication!
ID
Cons
- No honesty
Ashford University - Unable to obtain Out of State Transfer form
I graduated in Fall of 2018 from Ashford University online program with a B.A. degree in Early Childhood Education. I am in the process of obtaining my states teaching licences. One of the requirements to do so is to have the Dean of Education at Ashford complete the attached OOST (Out of State Transfer)verification form.I received an email from my states dept. of ed stating that I would need the Dean of Education @ Ashford University to complete the OOST( Out of State Transfer). I then relayed this information via email to SEVERAL INDIVIDUALS including my career counselor, advisor, student services,career services and a plethora of other individuals at AU, all in a span of 2 months or better but have yet to received a thorough response that gives me a definitive answer.
ID
Service
Ashford University Customer Care
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Ashford University - Ashford bad idea
This school is the worst ever. They lost my file several times, billed me with my student loans with classes they withdrew me out of because of their mistake. Bad advisement, Bad instructors. Even though I did talked with the instructors many was not helpful. This is a waste.
ID
Product
Ashford University Program
Cons
- Nothing about this place
Ashford University - Extortion
This school acquired my school in late 2018. They are trying to charge me for classes paid for by financial aid while it was still the University of the Rockies. Have stopped me from enrolling in the final 4 classes i need to complete my PhD, sent an email stating they are going to notify FSA that I dropped out unless i pony up 9k. Reported them to FSA for abuse of federal financial aid, and went to WASC to check on their accredidation....they are under scrutiny....
1 comment
ID
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Ashford University - Unhappy graduate
I graduated from Ashford in 2015 which was my 2nd degree with Ashford. Im finding out the hard way that my advisor gave me the worst advise ever. Not only that no one pointed/advised me in any direction of a job. I put in applications, but nothing. I think using Forbes is just a way of luring people in, to be students, just to put people in thousands of dollars worth of debt. Im sooo very disappointed in my education that has gotten me no where.
ID
Product
Ashford University Business Administration Program
Ashford University - Customer Serivce Sucks
The advisors at Ashford seem to not have the answers needed to do their job. Since I've attended Ashford I was a military spouse. My first 5 or 6 courses I was unaware that I was eligible for the military grant. After telling the school that I was married to an active duty military member no one informed me, even while walking me through the process to change my name. I let my advisor know that the only form of I.D I had with my new updated name was my military I.D and they informed me that it could not be accepted. After the fact, when finding out I was eligible for the grant I requested a backpay of the funds I had over paid. They denied my request and kept this money due to them not having enough facts about the situation. To me my marriage license, the date I was married and the fact I was eligible for the grant was enough facts. To Ashford they felt that since I had no proof of this information it was a lie. After asking them to review the phone calls I had with the advisors they told me that the calls are not recorded to protect me but for training purposes. Also I've had problems with the financial aid advisors, each time I talk to someone I get a different answer about what steps are need to be taken on my end therefore cause for a later disbursement of funds. I started the process in October and I am in a new year and still have not received my funds. School is stressful enough I wish that I could just get the answered needed the first time around instead of having to hope the information given to me is correct.
ID
Service
Ashford University Financial Aid Service
Reason of review
Poor customer service
Loss
$3567
Preferred solution
Full refund
Ashford University - Negative
Signed up for your school and now I'm having issue to get into class room
ID
Location
Springfield, Missouri
I was ASSURED financial aid and loans would cover my costs. Now I have the credits to graduate but a huge bill I cannot afford so lots of debt and no degree. Further, utterly useless advisors. Literally the only way they would help was to send forms. Stay away!
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1 comment
Ashford University just want the money. They don't care about you.
The advisors entice you with the idea of getting the degree and after they have sucked you dry they through you to the wolves because after you pay for your degree, thousands of dollars later, they don't help you. I'm disgusted.
ID
Service
Ashford University Financial Aid Service
The appeal of an online program that is flexible with my busy work schedule is high. However, if I had known how dishonest this school was, I never would have invested so much time and money with them. I dropped a class that I didn’t feel like I was being treated...
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ID
Location
San Diego, California
Product
Ashford University Program
Reason of review
Pricing issue
Ashford University - Refun
Good morning my name is emmanuell phanord yesterday I purchase a book and it's not giving me the option to print every thing that I needed .so I just called to have my refund back .thank you
ID
Location
Trenton, New Jersey
Service
Ashford University Customer Care
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These people lie about a lot of things!!! Just like they say they are known for for-profit and they are beating students really bad!!! I hate I got scammed with this School period
I enrolled with Ashford because my employer has a discount agreement. I took and passed four courses (graded @ an B, A, C, B respectively).
In February 2020, I requested an extension for my upcoming courses and was approved. During this extension, I was not notified that the program I was in would no longer be offered by the school. I learned this incidentally when I spoke to a representative in regards to extended the leave six more weeks. In addition to learning the school no longer offered the program, I was informed by the VA that the school no longer met criteria for payments.
With these two factors in mind, I decided to withdraw from the school. I was just called today and told that I owe nearly $2600 for withdrawing during the second FAFSA payment period. It was suggested that re-enroll in the school and finish the two required courses for FAFSA payments. This would mean that I would have to re-enroll under a new program that would likely not benefit me and lose the 12 credits I have earned.
The rep I spoke with stated these credits would not transfer leaving me with 12 credits under one program and 6 under a completely different program; neither I could use towards a degree that would serve my current job. I completed my undergraduate with another for-profit school. Though it is not a fondly spoken about school, I was always kept up to date from staff. I have foolishly tried to contact my advisor by phone and through email exactly 8 times since my withdrawal to no avail.
I am beyond frustrated to think that in order for my $2600 debt for a course I never took to be cleared I will have to take two more that will increase my Student Loans by nearly $8000 for a degree that will never serve me any good. I failed to thoroughly research this school before enrolling seeing only the benefit of having the flexibility to work full time and attend classes.
I truly hope this school and the other fraudulent schools promising self- paced, faster completion, and "competitive" (if by competitive they mean the school is more expensive than others) prices soon close their doors and relieve other unfortunate students that may have similar experiences to mine of debt owed to Ashford. This is a horrible and deceptive organization!