Ashford University - Customer Serivce Sucks

2.3
Details
The advisors at Ashford seem to not have the answers needed to do their job. Since I've attended Ashford I was a military spouse. My first 5 or 6 courses I was unaware that I was eligible for the military grant. After telling the school that I was married to an active duty military member no one informed me, even while walking me through the process to change my name. I let my advisor know that the only form of I.D I had with my new updated name was my military I.D and they informed me that it could not be accepted. After the fact, when finding out I was eligible for the grant I requested a backpay of the funds I had over paid. They denied my request and kept this money due to them not having enough facts about the situation. To me my marriage license, the date I was married and the fact I was eligible for the grant was enough facts. To Ashford they felt that since I had no proof of this information it was a lie. After asking them to review the phone calls I had with the advisors they told me that the calls are not recorded to protect me but for training purposes. Also I've had problems with the financial aid advisors, each time I talk to someone I get a different answer about what steps are need to be taken on my end therefore cause for a later disbursement of funds. I started the process in October and I am in a new year and still have not received my funds. School is stressful enough I wish that I could just get the answered needed the first time around instead of having to hope the information given to me is correct.
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ID
#1458102 Review #1458102 is a subjective opinion of poster.
Service
Ashford University Financial Aid Service
Reason of review
Poor customer service
Loss
$3567
Preferred solution
Full refund
1.2
Details
I was ASSURED financial aid and loans would cover my costs. Now I have the credits to graduate but a huge bill I cannot afford so lots of debt and no degree. Further, utterly useless advisors. Literally the only way they would help was to send forms. Stay away!
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1 comment
Tonya Y
#1647158

Ashford University just want the money. They don't care about you.

The advisors entice you with the idea of getting the degree and after they have sucked you dry they through you to the wolves because after you pay for your degree, thousands of dollars later, they don't help you. I'm disgusted.

ID
#1439656 Review #1439656 is a subjective opinion of poster.
Service
Ashford University Financial Aid Service

Ashford University - Their financial aid department

2.5
Details
Took three classes before having to leave for personal reasons. Now my Social security is being garnished $260 monthly saying I owe $7000 a bit much for three classes
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ID
#1367268 Review #1367268 is a subjective opinion of poster.
Location
San Francisco, California
Service
Ashford University Financial Aid Service
when i started my academic advisor assured me that i would have money left over to take care of my expenses but i have yet to recieve i have been going since november. The instructors are rude instead of helping they get smart i no some money owed to me and i want a...
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ID
#1203686 Review #1203686 is a subjective opinion of poster.
Location
San Diego, California
Service
Ashford University Financial Aid Service
Reason of review
Poor customer service
1.0
Details
When I enrolled, I was told that my FASFA covered all of my financial requirements for my courses and that I was not going to be held financially responsible.Fast forward two years and come to find, my student aid ran out. Okay, not a problem. I get put on a monthly...
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ID
#1179177 Review #1179177 is a subjective opinion of poster.
Location
San Diego, California
Service
Ashford University Financial Aid Service
Cons
  • Misleading
Reason of review
Not as described/ advertised
Loss
$13000
Preferred solution
Price reduction
1.0
Details
THE FIRST ONE THAT POPS UP IS ASHFORD UNIVERSITY. SO THEIR VERY WELL TRAINED TELEMARKETERS WILL SAY WHATEVER THEY THINK YOU WANT TO HEAR, SO AFTER ENROLLING AND GOING 2 YEARS WITHOUT FAILING A CLASS, I FAIL 1 CLASS AND ACE THE SECOND PART OF THAT CLASS. SAME...
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1 comment
Anonymous
#1443886

What ever happened?

ID
#1096243 Review #1096243 is a subjective opinion of poster.
Service
Ashford University Financial Aid Service
Pros
  • I learned a lot as a student
  • Classes are very educational
Cons
  • Ashford does not provide scholarships to students
  • Way of pulling you in and lying to their students
  • Cant get transcript for new school
Reason of review
Bad quality
Loss
$23000
Preferred solution
Full refund
1.0
Details
I have been attending for a few months now and have still not received a dime from financial aid.Every time I "fix" my fasfa, tax, or information they say is incorrect they find something else to "fix". I am so aggregated and pissed they won't stop giving me the run...
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ID
#1093697 Review #1093697 is a subjective opinion of poster.
Service
Ashford University Financial Aid Service
Reason of review
Problems with payment

Ashford University - Do not Care about Student welfare!

1.6
Details
I began classes as an online student in June of 2014. I am supposed to graduate in October of 2017. According to my FAFSA, I was expected to receive over $8,000 in student loans stipends this year alone. Three months ago I contacted the Continuing Students Financial department because I crunched the numbers and according to their records I was going to end up with balance. After being told numerous times that my account was fine, they finally agreed in June that I was going to owe them money? As far as getting other funding, they gave me no time even to get scholarships. I complained to many agencies regarding this, only for their attorney to claim the school sent me $2,000 and that is enough to live on for 4 years. You'll have to forgive me, but I laughed due to a corporate attorney claiming a person should be able to live on $2.000 over the course of 4 years. That is most likely the same amount he charged the school to make that outrageous comment! Oh, also the attorney claimed the school was unaware of my status as a disabled student. Now, this was interesting to me considering, in 2015 I was granted Social Security Disability and it took two years to gain it, also, I have been utilizing their Access and Wellness department since 2015, which is their disability services. The lawyer also claimed that the University has been responsible for my student aid, only paying for my online classes. This also was also interesting to me considering they sent me only $2.000 of it over the past 4 years, and none of the costs of my classes ever matched. After all the *** they put me through, I am now maxed out on my student loans through the government, even though I have yet to receive my BA. I am $27,000 more in debt and have nothing yet to show for it. Thank God I got my AAS someplace else!!!
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1 comment
Anonymous
#1445096

I was forced to withdraw from my course today at Ashford University. I contacted a academic advisor and explained to him/her that this instructor have lowered my grade extensively, and she is out to fail me.

I'm a very good student and I always have gotten good grades, because I do know how to read instructions very well. I tried to tell these evil crooked staff that this instructor is going to continue to lower my grade on my assignment each week until I get a big F, and they kept saying you are doing great right now. I said drop me out of this course all together cause it will get worst every week with her constantly lowering my grade. They refuse to listen to me, and did not want to give me credit so I would not have to pay 50% of the course.

I will try to do something about Ashford University. I will file a serious complaint because the staff did not care if this instructor is setting me up for failure, they just want the money. And they are defending her, and keep telling me I need to talk to this instructor about my grade. But every time I talk to her she always make excuses and lies why she took so many points from my assignments.

Ashford does not care how the instructors treats you in the class because they always protect and defend the instructors.

I WOULD ADVISE NO ONE ATTEND ASHFORD!!! THE STAFF WOULD MAKE YOUR LIFE A LIVING *** AND THEY HAVE MANY BAD INSTRUCTORS THAT WILL FAIL YOU!!!

ID
#1087799 Review #1087799 is a subjective opinion of poster.
Location
San Diego, California
Service
Ashford University Financial Aid Service
Pros
  • Classes are very educational
  • That i gained my ba degree
  • I learned a lot as a student
Cons
  • Prices for online classes are rediculous
  • Does not aid students who struggle with funding
  • Notify students of balances on accounts right before graduation
Reason of review
Problems with payment
Loss
$8463
Preferred solution
Full refund
1.0
Details
I looked at my credit report and there is a charge off for Ashford University. I called them and have gone through 6 months of trying to get this fixed but after month 6 they inform me that I still have to pay this $1300 and that they wouldn't or couldn't do...
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1 comment
Anonymous
#1239447

Don't blame the school and take full responsibility for yourself. You clearly didn't read your application nor listened to the advisors. If you couldn't comprehend the simple starting process then you're not ready for school.

ID
#852033 Review #852033 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Service
Ashford University Financial Aid Service
Reason of review
Pricing issue
Loss
$1300
Preferred solution
Full refund

Ashford University Reviews

  1. 35 reviews
  2. 9 reviews
  3. 3 reviews
  4. 0 reviews
  5. 1 review
Ashford University reviews
1.0
Details
I was charged for a class on 2/23/2016, financial aid paid for the class on 3/15/2016.On 4/10 I was unregistered for a class that I had yet to take. The school admitted on two different conversations that they did not refund the money for the class to the Department of...
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1 comment
Anonymous
#1724670

Same thing happened to me!!!!!!! And now they won’t release my transcripts because of it.

ID
#849472 Review #849472 is a subjective opinion of poster.
Location
Riverdale, Illinois
Service
Ashford University Financial Aid Service
Reason of review
Pricing issue
Loss
$2807
Preferred solution
Price reduction
I was with this school since February 2016 trying to get my degree in healthcare administration, recently the government sent them funds on my behalf on April 26, 2016 now mind you I'm still enrolled I get a call from their financial aide dept that I need to prove my...
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ID
#848793 Review #848793 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Ashford University Financial Aid Service
Reason of review
Order processing issue
1.0
Details
So close to finishing my degree in the last year and was told that I don't have any more financial aid left. Even worse this was my fear when i started the school. I was told "Everything would be ok." Now i have 57,000 in debt and no degree. There should be laws...
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3 comments
Anonymous
#1407004

I am so sorry that you are going through this as I must say that I attended Ashford and graduated. I am also in 57,000 of debt but what saved me, was the Pell Grant!

You should have some money left if you have not used the grant more than 6 times? This is the information that they do not warn you of when you start...

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ID
#815779 Review #815779 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Ashford University Financial Aid Service
Reason of review
Poor customer service
Loss
$57000

Ashford University - Enrollment Services, Financial Aid, Prof., Enrollment Advisors

5.0
Details
This review is to let people know the real deal about Ashford University. This online college is amazing! From my first experience since Day 1, they have been extremely professional. I completed my application submission, and diligently followed all of the required steps to apply for admission. I have nothing but great things to say about this University. I had a brief hold on my financial aid, due to my previous college and high school taking forever to send my official transcript copies to the registrar's office. However, once it was received the hold was lifted. There was no interruptions in my class whilst having the financial aid hold. Everything was resolved rather quickly, and Ashford University processed my transfer credits quickly and efficiently. Nonetheless, I am very glad that I chose this University to guide me through the pursuance of my bachelor's degree in finance. I can only speak from my own personal experience with this university, and would rate them higher than 5 stars if I could. I can only say that the individuals who complain about this school, are the types of people who seem to find fault with everything in life. This university is no different than UCSD, which I have attended in the past. Like all universities, Ashford has the same admission requirements, and are no different. Just because you are taking the initiative to pursue an online degree does not allow you to be lazy! For the former and current students who are experiencing issues, follow the directions. That's the best advice I can give. Lastly, to reiterate, it doesn't matter where you enroll, you will still find the same requirements at all major universities! Also, this university has the same accreditation as UCSD and UCLA. So as not to confuse this University with the Ashford University of the UK! This obviously needs to be clarified!
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5 comments
Anonymous
#1331657

I love that these fake reviews always blame the victims with words, like, "lazy". This school is a scam.

Anonymous
#1264936

Those who made the post evidently work for this University and posted clearly to toss another lie to hide the truth about Ashford as everything this person has said is fabricated and clearly a deception.

Anonymous
#1140462

This is a fake review... believe the horror stories and Sue them

Anonymous
#1140459

This is a fake review... believe the horror stories and Sue them

Anonymous
#1097239

Bull, you work for the school. They are a bunch of lying thieves who do not care about students. ..only profits.

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ID
#766986 Review #766986 is a subjective opinion of poster.
Service
Ashford University Financial Aid Service
Reason of review
I love this university, and am happy that I chose it to work towards the pursuance of my finance degree!! ;)

Ashford University - A shady school

After deciding to attend ashord I was excited to finally start school again, however I quuckly realized what a mistake it was to attend this school. They are shady with your financial aid and I would never recommend someone going here. They made me apply for extra loans because I supposedly had excess money to pay so I did this and they said it wad all tsken care of. Then the next school year they claim it was never paid and they could only use 200$ of that loan that was around 1200$! So out if nowhere, even after applying for a loan that they took, I still have 1000$ to pay out of pocket! So where did that loan money go?! They take all the money they can from. They are shady and their school sucks!! Their financial aid department is incredibly rude and the people you need to get ahold of and ask questions never answer. They also make you take classes you have already taken just to get more money out of you and when to tell them you have already taken that class they make up some excuse for why you still need to take. They are terrible!!!
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1 comment
Anonymous
#1127029

That is so true they gave me a class called interpersonal communication which was similar to a class I took at another school. When I brought this to the advisor's attention this is what he tells me this is a different class even though you will see some things that you have seen before.

I hate this school and if it wasn't for the fact that I will be done by next year I would have been gone.

Financial aid office? don't even let me start on them they need all these different statements from me I give them to them early on and then they wait until it's almost time for the new school year to start and say they need the same papers I smell a rat.

ID
#743176 Review #743176 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ashford University Financial Aid Service
Reason of review
Pricing issue
From 2012-2014; took classes towards a Health Information degree. Which did not prepare me for no job. The classes did not teach to reality. EHR class was ***. I felt like an *** when I had interview with a doctor's office and they gave me a test of what I knew on...
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ID
#683277 Review #683277 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Ashford University Financial Aid Service
Reason of review
Bad quality